SIA's history can be
traced back to May 1947, when Malayan
Airways operated its first commercial
flight linking Singapore with Kuala
Lumpur, Ipoh and Penang. The airline was
later renamed Malaysian Airways (1963)
and Malaysia-Singapore Airlines (1967),
which was split in two in 1972, creating
Malaysian Airline System (since renamed
Malaysia Airlines) and SIA. Over a period
of more than half a century, SIA has
earned a reputation as an innovative
market leader, combining a quality
product with excellent service.
SIA, together with its airline
subsidiaries, Singapore Airlines Cargo
and regional airline SilkAir, has a route
network extending to 88 destinations in
38 countries, serving Asia, Europe, North
America, the Middle East, the South West
Pacific, and Africa.
SIA has one of the youngest fleets of any
major airline, with an average age of
just over 5 years. The airline operates a
fleet of MEGATOP 747s and JUBILEE 777s,
and will take delivery of its first
A340-500 in December 2003. SIA will be
the first airline in the world to operate
the Airbus A380 "super jumbo"
when it joins the fleet in early 2006.
Excellence in customer service has been
integral to SIA's success. Superb
inflight service is the cornerstone of
its reputation for customer service and
hospitality. SIA has developed a
reputation for being an industry
trend-setter. The list of
industry-leading innovations by SIA
includes being the first to offer free
headsets, a choice of meals and free
drinks in Economy Class in the 1970s, and
the first with satellite-based inflight
telephones in 1991. In 2001 the Airline
became the first to introduce a global
inflight e-mail system to all passengers
SIA has also taken inflight dining to new
heights with the formation of its
International Culinary Panel and World
Gourmet Cuisine.
The care and attention that Singapore
Airlines gives its customers, symbolised
by the Singapore Girl, has earned the
Airline many industry and travel awards,
including Conde Nast Traveller's
"Best International Airline"
award in 14 out of the last 15 years.
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